Store Policies

Trike Returns
If you are unsatisfied with your trike, you may return it within 15 days of receipt of the trike. You must contact us within 7 days of receipt to notify us that you will be returning your trike. Trike must be in pristine condition with no visible or functional defects. A minimum of 10% restocking fee will be deducted from your return, along with the cost of any damages we assess. You will be responsible for any and all actual shipping costs either way.
The trike must be returned in original packaging(Trike box w/inserts). You will be refunded 50% of any installed accessories you purchased along with your trike, as long as they are in good condition, or unused.

This return policy is only applicable to stock trikes. Custom or modified trikes are not returnable. Clearance or discounted trikes are also not returnable. Please contact us for details.

All warranties are covered by the manufacturer to registered owners of their trikes.
SO BE SURE TO REGISTER YOUR TRIKE!
Most warranties are stated on the manufacturer's website.

Merchandise Returns
If you are unsatisfied with any accessory you purchase, you may return it within 15 days of receipt of product. Product must be returned with original packaging, along with any instruction manuals contained in original package. Please include a copy of the original receipt or at least your name, order number, and telephone number. A 10% restocking fee will be deducted from return as long as the item is in new condition. If the item appears to be used or does not contain its original packaging only 50% will be returned to you. Shipping will not be refunded either direction. Refunds will be given in the same manner as the original method of payment or applied as in-store credit if returned within the 15 day period. Any refunds after the 15 day period will be processed for in-store credit only.

Trike Damaged During Transport
If you receive your trike and it appears to have been damaged during shipping, please contact us immediately before returning so a claim can be made with our shipping carrier. Our shipping company will send a representative to your house to asses the cost of damage(s).
You will need to keep the original packaging to insure that our shipping company can properly asses any damages.

Merchandise is Defective
If for any reason any merchandise you purchase seems defective, please contact us toll free at 866-446-2065 or email us at trikes@utahtrikes.com.

Order Cancelations
A restocking fee of no less than 15% may be assessed on orders of custom-built trikes if the order is canceled and the build has already been started.

Trike Warranties
Unless modifications have been done to the trike frame by Utah Trikes which cause the frame to fall outside of the original manufacturer's warranty, all warranty coverage is provided by the original manufacturer. Those warranty policies are available from the manufacturer directly, or can be gotten from us. If you need warranty information please let us know.

Utah Trikes Custom Trike Warranty
On trikes that have been altered or customized by us as to go outside of normal manufacturer warranties the following applies: Utah Trikes warrants to the original owner that all its trike frames, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the original owner or and is nontransferable. Warranty is conditioned upon the trike being purchased from and assembled by Utah Trikes, operated under normal conditions, and maintained properly.

Warranty does not apply to paint/finish, components attached to the frame, or wear items such as tires, idler wheels, chain, etc. Attached components are subject to the warranty, if any, of their original manufacturer.

Utah Trikes reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased. In the event that a model has been discontinued or changed significantly, or if the part in question is no longer available for any reason, some additional parts may need to be purchased by the customer in order to make the trike rideable again due to compatibility issues. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts.

This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.

Utah Trikes shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Utah Trikes or it's authorized representative has been advised of the possibility of such damages and Utah Trikes shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.

If you feel you have a warranty claim, contact us. We love our customers, and we want to keep you riding.

Liability Waiver
Riding a bike, trike, or quad can result in injury or death. By riding a trike, the rider is expressly assuming the risk for any injury that may result from same. The owner is responsible for any and all injuries and/or property damages caused by someone riding the owner's trike. The owner shall indemnify Utah Trikes for any damage or financial loss incurred by Utah Trikes as the result of an injury or property damage caused by someone riding the owner's trike

Privacy Policy

Types of Information We Collect:

Non-Personal Information
Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. Utah Trikes may collect and analyze non-personal information to evaluate how visitors use the Web site.

Aggregate Information
Utah Trikes may gather aggregate information (information your computer automatically provides to us and which cannot be tied back to you as a specific individual). Examples include referral data (the Web sites you visited just before and just after our site), the pages viewed, time spent at our Web site, and Internet Protocol (IP) addresses. Information may be used to create aggregate reports on user demographics and traffic patterns and for purposes of system administration and positive customer experience.

Log Files
Every time you request or download a file from the Web site, Utah Trikes may store data about these events and your IP address in a log file. Utah Trikes may use this information to analyze trends, interests, administer the Web site, track users' movements, and gather broad demographic information for aggregate use or for other business purposes.

Cookies
Our site may use a feature of your browser to set a "cookie" on your computer. Cookies are small packets of information that a Web site's computer stores on your computer. Utah Trikes Web site can then read the cookies when you return again to our site. We may use cookies in a number of ways, such as to deliver content specific to your interests and to track the pages you've visited. Also to keep track of items in your shoping cart or wish list. These cookies allow us to use the information we collect to customize your user experience so that your visit to our site is as relevant and as valuable to you as possible. Cookies are never used to store senative or transactional data.

Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain functions and conveniences of our Web site may not work properly. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar.

Personal Information
Personal information is information that is associated with your name or personal identity. On all pages of the website, you may be able to request information, subscribe to mailing lists, participate in online discussions, provide feedback, submit reviews, participate in Live Chat, submit information into registries, register for events, or enter into monthy contests. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, or other information.

How We Use Your Information
Utah Trikes does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.
Utah Trikes may use non-personal data that is aggregated for reporting about Mike's Bikes Web site usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.

Information Sharing
Utah Trikes does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information. We reserve the right to release personal information to protect our systems or business, when we reasonably believe you to be in violation of our Terms of Use or if we reasonably believe you to have initiated or participated in any illegal activity. In addition, please be aware that in certain circumstances, Utah Trikes may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

Please remember that any information (including personal information) that you disclose in public areas of our Web site, such as forums, message boards, and news groups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

If you do not want your personal information collected and used by Utah Trikes, please do not visit Utah Trikes Web site or apply for participation status.

Access to and Accuracy of Member Information
Utah Trikes is committed to keeping the personal information of our participating organizations accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request to webmaster@utahtrikes.com. We may (if available) provide participators with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members' privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of Utah Trikes' Web sites may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a participators-only resource is being accessed.

Security
Utah Trikes makes every effort to protect personal information by users of the Web site, including using firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any Web site, including this one. Much of the personal information is used in conjunction with participation-level services such as collaboration and discussion, so some types of personal information such as your name, company affiliation, and email address will be visible to other Utah Trikes participators and to the public. Utah Trikes assumes no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information. Please use care when you access this Web site and provide personal information.

Opting Out
For subscribed users, Utah Trikes may email electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.

*If you have any questions please contact us:
Toll Free: 866-446-2065
Local: 801-804-5810
Fax: 801-405-4080
Email: trikes@utahtrikes.com